EXCELLENCE AT YOUR SERVICE

Consistently transmitting the concept of product excellence, even in the style of the services offered in an increasingly organized manner, and ensuring continuity of Client relations has always been one of the Ferretti Group’s most important long-term commitments. With the strength and synergy of a large industrial group, Ferretti places an extensive range of after sales services at its Owners’ disposal. Said services are developed with partners par excellence exclusively for its Clients and personalized for their yachts. Anyone purchasing a Ferretti Group motor yacht chooses the pleasure of experiencing the sea in complete tranquility, knowing they can count on a team of professionals whose daily commitment is to maximize the value of the time they spend on board, wherever they are in the world.


THE LUXURY OF EASY CRUISING

The Group’s Service Points can count on over 8,000 components and parts available all the time even in the summer.The existence of decentralized warehouses at the premises of Dealers in the main areas of the Mediterranean and the USA guarantees rapid availability of spare parts.

The Platinum Selection program focuses on maintaining the quality and value of pre-owned yachts in order to deliver the vessel in excellent condition. To this aim, the Service Division will carry out a series of careful checks, to assess the overall condition of a yacht and decide what kind of work will have to be carried out in order for her to be given the status of Platinum Selection certified yacht.

This service enables Owners to purchase a range of strategic original spare parts (such as shafts, propellers, rudders, shaft supports, etc.) which facilitate continuation of a cruise, in very short times and at special conditions. Clients also benefit from free delivery of the parts anywhere in the world.

This is the technical training school the Ferretti Group has been organizing for a number of years with the aim of guaranteeing constant updating of the worldwide service network by developing the specific skills of these professionals, renewing the training syllabus of each edition. Refresher courses alternate with classroom sessions, visits and training both in shipyards and on board of Group yachts. The aim is to give participants the opportunity to get to know the various stages of the production and maintenance process of the different systems on board.

serviceuniversity.ferrettigroup.com

The training course dedicated to the Captains of Ferretti Group yachts and mega yachts makes an in-depth study of issues pertaining to the complex daily management of a motor yacht. The meeting features an intense program with an interesting combination of classroom refresher courses and outdoor activities.

convergence.ferrettigroup.com


DIRECT LINE

Group Clients can depend on a team of experts year-round to solve technical problems promptly ensuring a safe and relaxing holiday.

E.M.E.A. (EUROPE, MIDDLE EAST & AFRICA)
ASIA PACIFIC
Ph. : +39.0543.474445
Fax : +39.02.70058589
  LOW SEASON: 1st October – 30th April
MON-FRI : 8.30-18.00 (italian time)
SAT-SUN and HOLIDAYS : 9.00-18.00 (italian time)
HIGH SEASON: 1st May – 30th September
MON-SUN and HOLIDAYS : 8.00 am - 8.00 pm (italian time)
e-mail: customer.service@itama-yacht.com
AMERICAS
MON-SUN : 9am - 6pm
Ph. : +1.954.462.5527
OPERATING 24/7
Ph. : +1.877.525.4550
Fax : +1.954.462.5563
e-mail: customer.service@itama-yacht.com
service.america@ferrettigroup.com
Ferretti Parts Warehouse
2217 Stirling Road, Building II
Dania, Florida 33312
MON-FRI : 7am - 4pm
Ph. : +1.954.376.4818
Fax : +1.954.915.1946
e-mail: USAParts@ferrettigroup.com

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